F.W. Webb Company in Bedford, MA Open now

Reviews about F.W. Webb Company

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  August 29, 2020, by Anne Lynch
  I would never ever EVER recommend FW Webb to anyone. We have had horrendously bad service, wrong parts recommended that could not fit the pre-drilled vanity top, wrong parts sent, Hans Grohe sinks (yes, TWO) that could not hold water long enough to shave, the HG rep telling us that "a certain amount of leakage is acceptable in the industry), an HG shower mechanism that broke within one month, double plumbing bills incurred to fix the problems, and absolutely the worst communication with the sales personnel including the store manager. A complete study in frustration. You can not leave a voice mail after hours, but even on the rare successful effort, no call back. Wish we had gone back to Daddario - they did our kitchen and it was perfect. If I could give no stars I would
• ★ ★ ★ ★ ★

  November 15, 2019, by Denise Chamberland
  My recent experience was with Jessica Ben, one of your representatives at the Bedford store. For a long time, I had looked unsuccessfully to find old stems for the faucets of my bathtub. I was told that they were no longer made and if they could be found anywhere, they would cost an exorbitant amount. As a result, I would need to take down a side of my bathroom wall to install the latest mixed/diverter water faucet. I was not pleased. When I contacted your store, Jessica answered me with an encouraging tone of voice asking me to take pictures of the old stems and that she would do all the necessary research to obtain the stems that I needed. She had contacts at several of the company stores and was able in a short time to locate exactly what I wanted, thus saving me lots of extra trouble and expense. She was very dependable, followed through with my request in a timely manner with telephone calls or e-mails, informed me of the steps she was taking, and located a store in my area where I could buy them at a very reasonable price. What struck me the most, besides her professionalism, efficiency and positive attitude, was the fact that she wanted me to be satisfied. She genuinely wanted to help me out. Her last words after each conversation always were: "Don't worry, we will take care of you!" and I truly felt that she meant it. This sort of high personal quality service is rare nowadays. When you are lucky enough to get it, however, you appreciate it and don't forget it. I thank F.W. Webb for having someone like Jessica to serve me.